Claim for loss or damage form

Power outages due to storms and other natural disasters are not claimable from us and are also excluded from our Guaranteed Service Levels. If you have a current household insurance policy, your insurer may consider your claim for damages. Please enquire directly with them for further information.

Claims for loss or damage due to non-storm/natural disaster related power outages can be submitted via the form below. Each claim will be considered by us and a response will be given to you on the issues raised.

If your item is damaged beyond economical repair, the claim will be settled by:

  • Replacement with a current market equivalent item
  • Reimbursement for its depreciated value dependent on the age of the item.

Loss of supply letter to support your application for Essential Services Hardship Assistance (ESHA) Grant

We have provided the relevant customer power outage data to the Department to assist with their administration of relief payments to impacted customers.

Please apply for an ESHA Grant directly with the Department of Communities.   

Please see for eligibility criteria and how to apply.

You can also call the Community Recovery Hotline on 1800 173 349 for advice.

Please view our privacy statement regarding the collection of data.

Required fields are marked with an asterisk (*).

Are you GST registered?
Please enter the ABN as 11 digits with no spaces
Electricity Account Details
The NMI is a 10 or 11 digit number that can be found on the premises power bill
Please enter your best business hours contact number as 10 digits with no spaces
Approximate Time & Date of the Incident
Time of the incident *
Please select date or enter in format dd/mm/yyyy
Did you lose power?
Location of Where the Incident Occurred
Have you advised your insurance company of this incident?
Loss or Damage Details

Enter the details of the item(s) or property being claimed. If more fields are required, please send a separate email to

Item 1
Item 2
Item 3
Item 4
Item 5
Item 6
Item 7
Is a repairer's report available for item(s) being claimed? If yes, please scan and email the report to or or post to us at PO Box 1090, Townsville QLD 4810.
Has the item(s) been repaired? If yes, please scan and email your supporting documentation to or post to us at PO Box 1090, Townsville QLD 4810.

Important information

The completion of this form does not constitute an admission of liability on our part.

By completing this form you acknowledge that:

  • The information given on this claim form is complete and correct
  • You are the owner of all the lost or damaged property identified in this claim request
  • You will provide our assessors with reasonable access to investigate your claim request
  • Any goods (excluding food) included in your claim request will not be disposed of without our prior consent.