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    How to register to Self Service

    Our Customer Self Service portal provides a variety of online services available 24/7, including the ability to subscribe for planned outage notifications.

    If you have not yet registered to Customer Self Service, please follow the steps below to set up your profile.

    1. 1 Register for Self Service
      1. Go to Self Service
      2. Select LOGIN - top right hand corner
      3. Do you already have an existing Username and Password? Complete your Username and Password and select LOGIN
      4. Don't have an existing Username and Password? Select Register Now under LOGIN to set up an account.
    2. 2 My Profile - Add your NMI/address

      You will need to add a National Metering Identifier (NMI)/address to your profile to complete self-meter reads, manage notifications and update your dog details. The NMI can be found on your electricity bill or by contacting your electricity retailer.

      1. Login to Self Service
      2. Select Welcome - top right hand corner
      3. Select My Profile from the drop-down list
      4. Scroll down to the My NMIs section to add your NMI/address
      5. Add your NMI by using your latest electricity bill as a guide, complete the required fields with your full name and address (e.g. Mr John Doe).

      If you have successfully added your address to the Self Service portal, you will see each applicable address/NMI added under My NMIs.

    3. 3 Access services including notifications

      After you have completed Step 2 (above), you will now have portal access to complete self-meter reads, manage notifications and update your dog details.

      Manage notifications

      Subscribe or unsubscribe for planned outage notifications.

      1. Select Welcome - top right hand corner in the portal
      2. Select My Profile from the drop-down list
      3. Scroll down to select Manage Notifications in the My NMIs section
      4. Check or uncheck the options to suit your notification preferences.

      For more information about notifications, visit our Manage notifications web page.

      Self-meter read

      If we visited your property and left a card as access to your meter was restricted or unavailable, you can submit a self-meter read online via the portal.

      1. Select Self-Meter Read on the main portal page
      2. Login with your username and password (from step 1 above)
      3. Complete and submit your self-meter read.

      For more information visit our Submit a self-meter read web page.

      Update dog details

      Let us know about dogs at your address.

      1. Select Welcome - top right hand corner in the portal
      2. Select My Profile from the drop-down list
      3. Scroll down to the My NMIs section and select Update dog details.

      For more information about safe access to your meter, visit our Safe entry to your property web page.