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    Manage notifications

    We'll text you when it matters

    From the 28th September, 2026 we’ll send you an SMS text message if something happens with your electricity service—like unexpected power outages, meter read visits, or when service work is needed at your place.

    Unplanned and emergency outages

    If your power goes out unexpectedly, we’ll automatically send a text to the primary electricity account holder, so you know we’re aware of it and we’ll text again when network power has been restored.

    During major power outages affecting large numbers of customers, or if telecommunications networks are damaged or congested, messages may be delayed or not delivered.

    Remember, if you see a fallen powerline, report it.  Stay at least 10 metres away. Call Triple Zero (000), warn others and wait for help to arrive.

    Planned outages

    To receive a reminder text message when planned interruptions are scheduled in your area, you’ll need to subscribe via our Customer Self Service Portal. Once subscribed, we’ll send reminder messages:

    • 5 days prior to the planned outage
    • the morning of the planned outage
    • if the outage is cancelled.

    During major weather events, you may not receive messages for planned interruptions that have been rescheduled to support emergency response activities. We’ll begin sending reminder messages again once the emergency event has ended.

    For the latest updates visit planned outages.

    Upcoming meter read

    If you don’t have a smart meter installed at your place, we’ll automatically text you:

    • the day before our meter reader is due to visit
    • if the date changes due to unforeseen circumstances.

    If your read date follows a public holiday, you may not receive a text.

    Should you upgrade to a smart meter in the future, we’ll automatically stop sending meter read texts.

    Service work needed

    On certain customer service work requests, we’ll text to let you know:

    • crews are on the way so you can be onsite, if required
    • if plans change (for example, due to emergency work)

    Crews may be delayed due to traffic, access issues, or other unforeseen circumstances.

    Safe access to your property

    For safety reasons our meter reader and crews will not enter the property if there are unrestrained dogs. Please ensure that dogs are properly restrained and separated from any work area: either kept indoors on a firm leash or behind a secure barrier. Read more on our safe entry practices.

    Didn't receive a text?

    Common reasons include:

    • Your electricity retailer doesn’t have your current mobile number
    • You’re not the primary electricity account holder
    • The power outage hasn’t yet been detected or reported
    • High volumes of messages are causing delays.

    Keep your details up to date

    Make sure your electricity retailer has your current mobile number. They share this with us—so you don’t need to call us. And remember, text messages are sent to the primary electricity account holder only.

    Texts you can trust

    Remember, we’ll never ask for passwords, personal or financial information by text.

    Disclaimer

    Energex make reasonable efforts to ensure the generation of notifications and information contained in our notifications is accurate. Energex accept no liability for any loss, damage or inconvenience caused in connection with the use of, or reliance on, the information contained in the notification service. The Customer Self Service portal and the notification service can be offline at any time. Energex will endeavour to restore services as quickly as possible but make no warranties as to when they will be available.

    While we make best endeavours to provide you with accurate and timely information, due to technical and system limitations, there could be times that delayed, inaccurate or multiple notifications are sent.