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Customer stories

Real Customers. Real Stories. Real Energy Journeys.

We believe great ideas come from those who live them. That’s why we’re collecting and sharing real stories from Queenslanders who are taking control of their energy future — one idea, one decision, one action, and one solution at a time.

Our Customer Stories shine a light on individuals, families and businesses across the state who are making smart energy choices. Everyday changemakers helping shape the future of energy in Queensland.

Why customer stories?

  • Inspiration from others – Hear how individuals are managing energy at home or at work
  • Real-life insights – Learn what worked, what didn’t, and what might work for you
  • A growing community – See how Queenslanders are leading the way in energy innovation and sustainability.

These are stories by real people, in their own words, sharing their motivations, challenges and what they’ve learned along the way.

Watch and explore

Discover how customers just like you are:

  • Adding batteries to their solar systems to increase self-sufficiency
  • Choosing smart EV charging options that work for them
  • Managing their energy use to reduce bills and environmental impact
  • Being innovative, exploring new technologies with confidence and curiosity.

Each journey is different. Each voice matters. We hope these stories inform and inspire your own energy choices.

Do you have a story to tell?

Do you have a customer story that you’d like to share with others that’s different to the ones we‘ve already shared? Are you a tenant, landlord or homeowner, running a small business or helping customers to tackle an opportunity to manage electricity use?

If you’d like to share your story with others, please let us know by filling in the form below.

What happens next?

We’ll review your story to see how it fits with what customers are asking about and needing help with.

If your story can help other Queenslanders be smart with their energy use we’ll get back in touch with you, using your preferred contact method.

Information collected is managed in accordance with our Privacy Statement. We won’t share your information publicly without your consent. Information provided may be read by people in our business to help understand our customer preferences and challenges, and to ensure we continue to meet our customer expectations.