Updated IVR Options for the Electrical Contractor’s Hotline

As part of ongoing efforts to streamline systems and improve our customer service, the IVR options to the Electrical Contractor’s Hotline have been updated to ensure your call is answered by a specialised team member:

• Press 8 to report a power supply issue (including relays and broken seals).

For EWR enquiries:

• Press 2 for Solar, Battery and Electric Vehicle enquiries
• Press 3 for New Connections including appointments for New Connections
• Press 4 for Existing Connections including appointments for Existing Connections
• Press 5 for Queensland Electricity Connection Manual (QECM) advice
• Press 6 for all other enquiries.

To contact our team on the Electrical Contractor’s Hotline, please call:

Ergon Energy Network 1800 237 466

Energex 1300 762 397