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    PeakSmart air conditioning rewards

    Important Notice: PeakSmart Cashback Rewards Program closing soon

    Following a strategic review, the decision has been made to close the PeakSmart program to new customers, as we shift our focus towards other demand management initiatives that reflect future network priorities and support customer choice. The last day to join and qualify for a cashback is 30 November 2025. If your installation is completed by then, make sure to submit your claim by midnight (AEST) on 31 December 2025, as claims after that date won’t be accepted. The PeakSmart Program will continue operating with existing customers when demand response events are required.

    If you're replacing or purchasing a new air-conditioner, help manage peak demand by installing a PeakSmart air-conditioner. You can get cashback when you install a PeakSmart air conditioner OR convert your existing air conditioner to PeakSmart.

    Get up to $400 cashback

    If you’re connected to our network and you install a new PeakSmart air conditioner, or convert an existing air conditioner to PeakSmart, you can apply for cashback of up to $400!

    Residential customers can claim the cashback for up to 5 air conditioners and there is no limit for business customers1. Please note cashback is not available on air conditioners connected to an economy tariff (for example Tariff 33 Economy). The cashback is based on the cooling capacity (measured in kW) of the air conditioner:

    Cooling capacityReward available
    4kW but less than 10kW$200
    10kW or more$400

    Retailers and installers of PeakSmart air conditioning who would like more information or to register to be a part of the program please go to the PeakSmart for retailers & installers web page.

    There are two ways to get cashback

    1. 1 Install a new PeakSmart air conditioner

      If you’re thinking of purchasing a new air conditioner, it makes sense to buy one that’s PeakSmart capable so you can get cashback. PeakSmart air conditioners work just like ordinary air conditioners and most leading brands offer a range of PeakSmart models. Your installer needs to make your air conditioner PeakSmart Active when they install it, OR

    2. 2 Convert your existing air conditioner to PeakSmart

      PeakSmart air conditioners have been around since 2011. So if you installed a new air conditioner in the last five years, it may be a PeakSmart model. If it is contact your local installer so they can come to your home or business to convert it to PeakSmart Active. Some installers may do this for free, provided there aren’t any complications, and be reimbursed through the Incentives program.

    Claim your cashback


    To claim your PeakSmart air-conditioner reward, you will need the following information on hand:

    1. A copy of your air-conditioning receipt
    2. The completed PeakSmart Air Conditioning Installation Form (PDF 104.3 kb)
    3. For businesses only: Tax invoice to claim your reward
    4. Your bank account details (BSB and Account Number). We pay all rewards by EFT.
    Ready to apply for a cashback?
    Login and start

    Log in to our Customer Self Service Portal and apply for your reward.

    Need more information?

    For more information on PeakSmart air conditioning you can:

    Footnote

    1. In some cases we may apply a limit on the number of claims that can be made.