Customer Contact Details Requirements for Embedded Generation Enquiries

We have been receiving Embedded Generation enquiries and applications that list customer contact details belonging to a third party who is not the retail customer named on the electricity account.

This can lead to delays, misdirected communications, and potential privacy issues.

The retail customer is the individual or organisation listed on the electricity account for the premises. All contact details provided in the enquiry or application must relate to this customer.

Please ensure the supplied email address and phone number belong to the retail customer. To avoid errors or delays, please do not provide contact details for spouses, site owners, tenants, or any other third parties who are not the retail customer.