Access the Energex Portals for Customers, Retailers and Electrical Partners.

Track Service Orders

Check the status of your Electrical Work Request (EWR), Connection application (CX), Positive Payback enquiry (IN), Retailer Service Order (B2B) and general customer service requests (PTJ) by simply entering your reference number.

Customer Self Service

Submit Network Connection Applications, report faulty street lights, trees growing in powerlines and graffiti/vandalism, submit a self-meter read and claim a reward from the Positive Payback Program.

Electrical Partners Portal

Submit all Electrical Work Requests (EWR), Network Connection Applications and other Energex required forms.

Retailer Portal

Search and view NMI / premises details and Service Order details.

My Profile


Portal help

Need help registering to the Portal? Read our registration and subscription guides.