There are many reasons why you might experience a power outage in your area – from planned maintenance on the network to unexpected outages due to severe weather, car accidents, high winds, hot weather, wildlife or technical issues.
Keeping customers informed regarding outages and expected restoration times is as important to us as it is to you.
Want to stay informed? Register for SMS text notifications or email alerts for power outages in your area.
Severe weather safety
When the wild weather hits, be prepared and keep your family and home safe.Find out more
Find out if the power is scheduled to be turned off in your area for maintenance or if you've lost power unexpectedly.
Report a power outage
Have you lost power? Report online now.
Register for SMS alerts
Stay informed. Register on our Self Service Portal and subscribe for SMS text notifications and/or email alerts for things like power outages and meter reading in your area.Find out more
Be prepared for power outages
Power outages can happen at any time. Learn more about preparation and restoration.
5 questions on planned outages
Answering your questions around planned maintenance outages on our network.
Track storm activity during severe weather and its potential impact on power restoration.
Hot water issues (cold water)
What to do if you’ve lost hot water. There are a number of reasons why this may have happened.
Make a claim
Damage or loss to property or appliances? Complete a claim here.
Customers on life support
If you have special health requirements that rely on a power supply, find out how we can look after you.