Power Outages

There are many reasons why you might experience a power outage in your area – from planned maintenance on the network to unexpected outages due to severe weather, car accidents, high winds, hot weather, wildlife or technical issues.

Keeping customers informed regarding outages and expected restoration times is as important to us as it is to you.

Severe weather safety

When the wild weather hits, be prepared and keep your family and home safe.

Find out more

Emergency outages

Find out where the power is out and when you can expect it to be restored.

Planned outages

We maintain our network 365 days a year. Find out if we’re working in your area.

Be prepared for power outages

Power outages can happen at any time. Learn more about preparation and restoration.

5 questions on planned outages

Answering your questions around planned maintenance outages on our network.

Safety animations

What to do – and not to do – if the power goes out.

Find out more

Hot water issues (cold water)

What to do if you’ve lost hot water. There are a number of reasons why this may have happened.

Make a claim

Damage or loss to property or appliances? Complete a claim here.

Customers on life support

If you have special health requirements that rely on a power supply, find out how we can look after you.

Lightning tracker

Track storm activity during severe weather and its potential impact on power restoration.