FAQ Results

Yes, you are required to register yourself in the portal and will receive login details. Check out the Register for the Portal web page.

Ensure that you tick the check box ‘the customer will be responsible for any related charges’ or ‘the applicant will be responsible for any related charges’ on your Connect Application.

Yes, you can copy a previously submitted Connect Application in the portal. Further information on how can be found in the Connect Application User Guide (PDF 3.2 mb).

You can delete a Connect Application and we are working on the ability to delete an EWR.

No. You can only edit ‘saved’ EWRs, not ‘submitted’ EWRs in the portal. If you need to edit or cancel a submitted EWR, please call the Contractors Hotline on 1300 762 397.

Yes. Simply call 13 12 53 and request a general group to be set up in the portal. Once the group has been created, you will receive an automated email containing your authorisation code. It’s then just a matter of following the usual registration process. Once you have signed in, you can use your authorisation code to create your new group – even if it is just you in the group.

Yes. If you’d like others in your company or your admin staff to join, it’s simple. They will need to follow the usual registration and sign in process. At the subscription stage, they can request to join your group and you can simply approve their subscription.

Not all jobs require a connect application. You can find out which jobs need a connect application in Connect and EWR Service Selections (PDF 484.5 kb).

The work will be unable to be carried out without a Connect Application and accepted offer. The Retailer will negotiate any upfront metering charges with the customer.

It's quick and easy to check the progress of your jobs using our Track Service Orders online tool. You just need the job reference number from the portal. Of course, you can also login to the portal to check the progress of your jobs.