Electrical contractors

Electrical contractor updates

Regular Electrical Contractor Updates are produced by us and emailed to electrical contractors who are registered on the Electrical Partners Portal.

Electrical partners portal

The Electrical Partners Portal is available for submitting:

  • Electrical Work Requests (EWR)
  • Network Connection Applications, including Solar (Connect)

Electrical contractor hotline

If you have any queries you can call the Electrical Contractors Hotline on 1300 762 397 (Monday to Friday).

Energy Academy - electrical contractor information sessions

We host a series of Energy Academy sessions for residential electrical contractors across Queensland.

Our sessions aim to build awareness and understanding about:

  • regulations, rules and standards
  • business procedures and processes
  • the Electrical Partners Portal
  • demand management initiatives
  • tariff prices and structure
  • connection issues
  • emerging technologies and initiatives.

Sessions are online providing access to electrical contractors from across the state with Energex representatives online to answer questions either during or after the session.

Individual electrical contractors and peak industry bodies such as NECA and MEA are approached prior to each session to help determine the topics for each event.

Please email us at customeradvocacy@energyq.com.au if you would like to provide feedback about these sessions or have suggested topics for future events.

Upcoming sessions

There are no future sessions scheduled at this time. We'll update this page when the next sessions are available.

Presentations and other information

Document name Published
CASE Project Fact Sheet 258.7 KB 18 Feb 2020
Contact Information and Useful Links 237.7 KB 21 Jan 2019
Electrical Partners Portal Helpful Hints 168.4 KB 14 May 2019
Energy Academy - May 2018 2.1 MB 24 May 2018
Energy Academy Presentation May 2019 3.9 MB 5 Nov 2019
General Helpful Hints 247.3 KB 14 May 2019

National Energy Customer Framework (NECF)

Effective 1 July 2015, we must comply with the National Energy Customer Framework. Key changes that customers and electrical partners need to be aware of include:

  • Life Support – Customers can now register with us or with their Retailer.
  • Connections – Before we can start work and prior to the electronic work request (EWR), a customer connection agreement will be required. The technical information required will mean that most customers will not be able to complete the agreement without the assistance of their electrician. Connection agreements will be processed through our Electrical Partners Portal (or the Customer Portal).
  • Planned Interruptions – We'll provide customers with four (4) business days notice for any planned interruption (instead of two (2) business days notice).

Visit our FAQs for more information.

Queensland Electricity Connection Manual (QECM) & Queensland Electricity Metering Manual (QEMM)

The Queensland Electricity Connection Manual (QECM) (PDF 4.7 mb) and Queensland Electricity Metering Manual (QEMM) (PDF 9.6 mb) provide minimum requirements for connection of supply and metering of customer installations respectively.

Solar PV information

Our Solar PV Installers page provides information regarding solar photovoltaic inverter systems and other embedded generators.

Latest tariff schedule

In accordance with our latest Pricing Proposal, our network tariffs have been formulated to reflect the costs allocated to various customer classes. The Network Tariff Guide provides our network tariffs for Standard Control Services and prices for Alternative Control Services. See all the latest documents on our Pricing Publications webpage.

Feedback and suggestions

Provide your feedback, using the Customer Complaints, Enquiries and Feedback Form, about the Electrical Contractors webpage or make suggestions as to how it can be improved.

Safety alerts

Stemar/JUNG Combination Fuse Switch Units (CFS): DTL RF 250 and DTL RF 400

Due to safety concerns we have imposed an operating ban on all energised Stemar/JUNG DTL RF 250 CFS Units and Stemar/JUNG DTL RF 400 CFS Units. A replacement program has commenced on the identification of these models throughout our distribution area.

Stemar/JUNG DTL RF 250 CFS Units and Stemar/JUNG DTL RF 400 CFS Units have been found with broken cir-clips that are installed on the switch contacts. There's a likelihood that the cir-clips could break and fall across the live terminals when being operated or disturbed and cause an explosion.

Stemar/JUNG DTL RF 250 CFS Units and Stemar/JUNG DTL RF 400 CFS Units are mostly installed as combination fuse switches for the connection point of larger 3 phase installations where an underground service cable terminates within a customer's premises, such as near a main switchboard. They may also be found in service pillars as the connection point for individual customers and in link pillars on the underground electricity network. These CFS units can be installed either horizontally or vertically within a pillar box.

In the interest of safety, and to comply with the operating ban on this equipment, Electrical Contractors are advised that the operation or interference with any part of these Energex CFS units is not permitted.

These CFS units have been widely used for many years. To accelerate the process of replacing this equipment, all Electrical Contractors and Electricians are urged to call the Electrical Contractor Line on 1300 762 397 to report the location and model of any Stemar/JUNG CFS units identified at a site.

Correct mounting of Meter Isolation Links (MILs)

Instances where electrical contractors have drilled through a brass terminal block and mounted the meter isolation link/s with metal screws have been reported across Queensland.

This creates a very dangerous situation where exposed live metal screws protrude through the meter panel; resulting in workers receiving an electric shock.

This work practice is defined as a 'Dangerous Electrical Event' under the Electrical Safety Regulations 2002 and is reportable to the Electrical Safety Office.

Note: All meter isolation links are manufactured with mounting holes in the base. No additional holes need to be drilled.