Electrical contractors

Electrical Contractor updates

Regular Electrical Contractor Updates are produced by Energex and emailed to electrical contractors who are registered on the Electrical Partners Portal.

Electrical Partners Portal

The Electrical Partners Portal is available for submitting:

  • Electrical Work Requests (EWR)
  • Network Connection Applications, including Solar (Connect)

Energy Academy - Electrical Contractor Information Sessions

We host a series of Energy Academy Sessions for residential electrical contractors across Queensland.  Our sessions aim to build awareness and understanding about:

  • compliance with legalities and business procedures
  • demand management initiatives
  • tariff prices and structure
  • connection issues
  • emerging technologies
  • Queensland's energy future.

Sessions are held across major Queensland towns and regional centres where possible, with Energex representatives from each region attending to answer queries local to the area.

Feedback from over a thousand electrical contractors who have attended past sessions is reviewed to help determine the topics to cover in future forums.

Email us if you would like to provide feedback about these forums or another topic.

Upcoming Sessions

The following free sessions will run from 4.30pm to 6.30pm in eleven locations across Queensland.  Light refreshments will be served on arrival.  To register to attend, select the location that suits you from the list below and complete the registration details.

14 May Hinterland Hotel, 53 Station St Nerang
15 May Maroochy Surf Lifesaving Club, 34-36 Alexandra PdeMaroochydore
17 May Energy Queensland, Logan & Ipswich Rooms, 26 Reddacliff St, NewsteadBrisbane
21 May Souths Leagues Club, 181 Milton StMackay
22 May Seagulls Resort, 74 The Esplanade, Belgian GardensTownsville
23 May Brothers Leagues Club, Anderson StCairns
24 May Rockhampton Leagues Club, Cambridge StRockhampton
28 May Platinum International Hotel, 326 James St, HarristownToowoomba
29 May Brothers Leagues Club, Wildey St, RaceviewIpswich
30 MaySpringwood Hotel, Cnr Springwood Rd & Rochedale RdSpringwood
31 May Brothers Sports Club, 130 Takalvan StBundaberg

National Energy Customer Framework (NECF)

Effective 1 July 2015, Energex must comply with the National Energy Customer Framework. Key changes that customers and electrical partners need to be aware of include:

  • Life Support – Customers can now register with Energex, or with their Retailer.
  • Connections – Before Energex can start work and prior to the electronic work request (EWR), a customer connection agreement will be required. The technical information required will mean that most customers will not be able to complete the agreement without the assistance of their electrician. Connection agreements will be processed through the Energex Electrical Partners Portal (or the Customer Portal).
  • Planned Interruptions – We will provide customers with four (4) business days notice for any planned interruption (instead of two (2) business days notice).

Visit our FAQs for more information.

Queensland Electricity Connection & Metering Manual (QECMM)

The Queensland Electricity Connection and Metering Manual (QECMM) provides minimum requirements for connection of supply and metering of customer installations.

Solar PV information

Our Solar PV Installers page provides information regarding solar photovoltaic inverter systems and other embedded generators.

Tariff Schedule 2017-18

In accordance with the Energex Pricing Proposal, our network tariffs have been formulated to reflect the costs allocated to various customer classes. The 2017-18 Tariff Schedule provides Energex's network tariffs for standard control services and prices for alternative control services.

Read more on the most common network charges.

Feedback and suggestions

Provide your feedback, using the Customer Complaints, Enquiries and Feedback Form, about the Electrical Contractors web page or make suggestions as to how it can be improved.

Safety alerts

Stemar/JUNG Combination Fuse Switch Units (CFS): DTL RF 250 and DTL RF 400

Due to safety concerns Energex has imposed an operating ban on all energised Stemar/JUNG DTL RF 250 CFS Units and Stemar/JUNG DTL RF 400 CFS Units. A replacement program has commenced on the identification of these models throughout our distribution area.

Stemar/JUNG DTL RF 250 CFS Units and Stemar/JUNG DTL RF 400 CFS Units have been found with broken cir-clips that are installed on the switch contacts. There is a likelihood that the cir-clips could break and fall across the live terminals when being operated or disturbed and cause an explosion.

Stemar/JUNG DTL RF 250 CFS Units and Stemar/JUNG DTL RF 400 CFS Units are mostly installed as combination fuse switches for the connection point of larger 3 phase installations where an underground service cable terminates within a customer's premises, such as near a main switchboard. They may also be found in service pillars as the connection point for individual customers and in link pillars on the underground electricity network. These CFS units can be installed either horizontally or vertically within a pillar box.

In the interest of safety, and to comply with the operating ban on this equipment, Electrical Contractors are advised that the operation or interference with any part of these Energex CFS units is not permitted.

These CFS units have been widely used for many years. To accelerate the process of Energex replacing this equipment, all Electrical Contractors and Electricians are urged to call the Electrical Contractor Line on 1300 762 397 to report the location and model of any Stemar/JUNG CFS units identified at a site.

Correct mounting of Meter Isolation Links (MILs)

Instances where electrical contractors have drilled through a brass terminal block and mounted the meter isolation link/s with metal screws have been reported across Queensland.

This creates a very dangerous situation where exposed live metal screws protrude through the meter panel; resulting in workers receiving an electric shock.

This work practice is defined as a "Dangerous Electrical Event" under the Electrical Safety Regulations 2002 and is reportable to the Electrical Safety Office.

Note: All meter isolation links are manufactured with mounting holes in the base. No additional holes need to be drilled.