Electrical contractor updates
Regular Electrical Contractor Updates are produced by us and emailed to electrical contractors who are registered on the Electrical Partners Portal.
Electrical partners portal
The Electrical Partners Portal is available for submitting:
- Electrical Work Requests (EWR)
- Network Connection Applications, including Solar (Connect)
Electrical contractor hotline
If you have any queries you can call the Electrical Contractors Hotline on 1300 762 397 (7:00am - 5:00pm Monday to Friday).
Energy Academy - electrical contractor information sessions
We host a series of Energy Academy sessions for residential electrical contractors across Queensland. Our sessions aim to build awareness and understanding about:
- compliance with legalities and business procedures
- demand management initiatives
- tariff prices and structure
- connection issues
- emerging technologies
- Queensland's energy future.
Sessions are held across major Queensland towns and regional centres where possible, with our representatives from each region attending to answer queries local to the area.
Feedback from over a thousand electrical contractors who have attended past sessions is reviewed to help determine the topics to cover in future forums.
Email us if you would like to provide feedback about these forums or another topic.
Sessions for 2019 are now complete.
Presentations and other information
|CASE Project Fact Sheet||261.5 KB||18 Feb 2020|
|Contact Information and Useful Links||234.9 KB||21 Jan 2019|
|Electrical Partners Portal Helpful Hints||118.3 KB||14 May 2019|
|Energy Academy - May 2018||2.1 MB||24 May 2018|
|Energy Academy Presentation May 2019||3.9 MB||5 Nov 2019|
|General Helpful Hints||163.3 KB||14 May 2019|
National Energy Customer Framework (NECF)
Effective 1 July 2015, we must comply with the National Energy Customer Framework. Key changes that customers and electrical partners need to be aware of include:
- Life Support – Customers can now register with us or with their Retailer.
- Connections – Before we can start work and prior to the electronic work request (EWR), a customer connection agreement will be required. The technical information required will mean that most customers will not be able to complete the agreement without the assistance of their electrician. Connection agreements will be processed through our Electrical Partners Portal (or the Customer Portal).
- Planned Interruptions – We'll provide customers with four (4) business days notice for any planned interruption (instead of two (2) business days notice).
Visit our FAQs for more information.
Queensland Electricity Connection Manual (QECM) & Queensland Electricity Metering Manual (QEMM)
The Queensland Electricity Connection Manual (QECM) (PDF 5.1 mb) and Queensland Electricity Metering Manual (QEMM) (PDF 7.0 mb) provide minimum requirements for connection of supply and metering of customer installations respectively.
Solar PV information
Our Solar PV Installers page provides information regarding solar photovoltaic inverter systems and other embedded generators.
Latest tariff schedule
In accordance with our latest Pricing Proposal, our network tariffs have been formulated to reflect the costs allocated to various customer classes. The Network Tariff Guide provides our network tariffs for Standard Control Services and prices for Alternative Control Services. See all the latest documents on our Pricing Publications webpage.
Feedback and suggestions
Provide your feedback, using the Customer Complaints, Enquiries and Feedback Form, about the Electrical Contractors webpage or make suggestions as to how it can be improved.
Stemar/JUNG Combination Fuse Switch Units (CFS): DTL RF 250 and DTL RF 400
Due to safety concerns we have imposed an operating ban on all energised Stemar/JUNG DTL RF 250 CFS Units and Stemar/JUNG DTL RF 400 CFS Units. A replacement program has commenced on the identification of these models throughout our distribution area.
Stemar/JUNG DTL RF 250 CFS Units and Stemar/JUNG DTL RF 400 CFS Units have been found with broken cir-clips that are installed on the switch contacts. There's a likelihood that the cir-clips could break and fall across the live terminals when being operated or disturbed and cause an explosion.
Stemar/JUNG DTL RF 250 CFS Units and Stemar/JUNG DTL RF 400 CFS Units are mostly installed as combination fuse switches for the connection point of larger 3 phase installations where an underground service cable terminates within a customer's premises, such as near a main switchboard. They may also be found in service pillars as the connection point for individual customers and in link pillars on the underground electricity network. These CFS units can be installed either horizontally or vertically within a pillar box.
In the interest of safety, and to comply with the operating ban on this equipment, Electrical Contractors are advised that the operation or interference with any part of these Energex CFS units is not permitted.
These CFS units have been widely used for many years. To accelerate the process of replacing this equipment, all Electrical Contractors and Electricians are urged to call the Electrical Contractor Line on 1300 762 397 to report the location and model of any Stemar/JUNG CFS units identified at a site.
Correct mounting of Meter Isolation Links (MILs)
Instances where electrical contractors have drilled through a brass terminal block and mounted the meter isolation link/s with metal screws have been reported across Queensland.
This creates a very dangerous situation where exposed live metal screws protrude through the meter panel; resulting in workers receiving an electric shock.
Note: All meter isolation links are manufactured with mounting holes in the base. No additional holes need to be drilled.