LV safety program
The Low Voltage (LV) Safety Program has now finished. This program helped us better understand how to keep the power quality of the low voltage electricity network safe and stable. It also helped us get ready for changes in the way customers use energy, like solar, batteries and electric vehicles.
What this means for you:
- Your power safety and reliability remain a priority
- We now use newer technology to manage the network more efficiently.
A device may still be installed at your property, but it is no longer collecting data for this program. If we need to remove a device in future, we’ll contact you first to arrange a suitable time.
FAQs
The program did its job. It helped us understand the safety and power quality conditions on the low voltage network. We now have better tools and technology, so we no longer need this program in its original form.
Yes, it uses a small amount of electricity. But it is connected to the electricity network before your meter, so you're not charged for it.
We do. The device is installed, owned and managed by us.
A network device is equipment we use to monitor and manage the electricity network. It helped us keep your power supply safe reliable. It is usually installed in your switchboard, near where your property connects to the electricity network. This is in accordance with the National Electricity Rules.
The device will stay in in your switchboard for now. It is no longer collecting any data for this program. If we need to remove it in the future, we will contact you first to arrange a time that suits you. If you would like the device removed, you can email us at custserve@energex.com.au
There is nothing you need to do. The device belongs to us, so it stays in the switchboard.
Removing the device will require a short power outage at your property. If this is needed, we will let you know in advance, to make sure the device can be removed at a time that suits you.
If you notice an issue or have any concerns, please email us at custserve@energex.com.au