Contact Us

If you have questions, comments or need additional information about or from us, we’d be happy to hear from you. We aim to provide the highest level of customer service and welcome your feedback.

You can use our online enquiry form or look for other online forms, or you may like to check out our FAQs or popular brochures. You can also call us on the numbers below.

We also operate an Employee Assistance Program with Assure Programs to support our employees and their immediate family members. Enquires and bookings can be sought on their website or by phone.

Popular questions

Check to see if our FAQs can help with your enquiry.

Don't see your enquiry above? See the rest of our FAQs

Emergency (24/7)

000 or (Triple Zero) To report life threatening emergencies like fallen powerlines or shocks & tingles.

Power Outages (24/7)

If you have lost power or are experiencing electricity supply problems.

General Enquiries

For general enquiries, call from 7:00am to 5.00pm Monday - Friday, or call after hours for planned interruption enquiries.

FAQs

Have a question? The answer you're looking for could be right here.

Forms

For network related enquiries, select and complete the relevant online form.

Get in touch form

Use our enquiry form to contact us by email.

Popular brochures

View and download some of most popular brochures.

Careers

Start a new Energex career today. Read about our career opportunities, apprenticeships and the latest vacancies.

Complaints

We aim to handle any complaints quickly and professionally.

Find out how to lodge a complaint or dispute, the information we require, when you can expect to hear from us and the options you have if you feel we haven't handled your complaint or dispute effectively.
Other Contact Details
Connect with us
Get the latest updates about Energex and power outages by connecting with us via our social media channels.
Find out more about how we communicate information through our social media Terms of Use.
Suspected corrupt conduct
If you have a complaint relating to us that involves, or may involve, suspected Corrupt Conduct as defined under the Crime and Corruption Act 2001 (Qld) or a Public Interest Disclosure as defined in the Public Interest Disclosure Act 2010 (Qld), please call our 24/7 Integrity Line on 1800 822 965 or send details in writing to our mailing address.
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