If you have questions, comments or need additional information about or from us, we’d be happy to hear from you. We aim to provide the highest level of customer service and welcome your feedback.
Check to see if our FAQs can help with your enquiry.
- How can I find out about an interruption to my power supply?
- I'm moving house and need the power connected / disconnected.
- The meter reader couldn't get access to my property
- How do I let Energex know I am a Life Support Customer?
Don't see your enquiry above? See the rest of our FAQs
Emergency (24/7)000 or 13 19 62 (Triple Zero) To report life threatening emergencies like fallen powerlines or shocks & tingles.
Power Outages (24/7)13 62 62 If you have lost power or are experiencing electricity supply problems.
General Enquiries13 12 53 For general enquiries, call from 7:00am to 5.00pm Monday - Friday, or call after hours for planned interruption enquiries.
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