Contact Us
If you have questions, comments or need additional information about or from us, we’d be happy to hear from you. We aim to provide the highest level of customer service and welcome your feedback.
You can use our online enquiry form or look for other online forms, or you may like to check out our FAQs or popular brochures. You can also call us on the numbers below.
We also operate an Employee Assistance Program with Assure Programs to support our employees and their immediate family members. Enquires and bookings can be sought on their website or by phone.
Popular questions
Check to see if our FAQs can help with your enquiry.
- How can I find out about an interruption to my power supply?
- I'm moving house and need the power connected / disconnected.
- The meter reader couldn't get access to my property
- How do I let Energex know I am a Life Support Customer?
Don't see your enquiry above? See the rest of our FAQs
Emergency (24/7)
000 or 13 19 62 (Triple Zero) To report life threatening emergencies like fallen powerlines or shocks & tingles.Power Outages (24/7)
13 62 62 If you have lost power or are experiencing electricity supply problems.General Enquiries
13 12 53 For general enquiries, call from 7:00am to 5.00pm Monday - Friday, or call after hours for planned interruption enquiries.FAQs
Have a question? The answer you're looking for could be right here.
Forms
For network related enquiries, select and complete the relevant online form.
Get in touch form
Use our enquiry form to contact us by email.
Popular brochures
View and download some of most popular brochures.
Careers
Start a new Energex career today. Read about our career opportunities, apprenticeships and the latest vacancies.
Complaints
We aim to handle any complaints quickly and professionally.
Find out how to lodge a complaint or dispute, the information we require, when you can expect to hear from us and the options you have if you feel we haven't handled your complaint or dispute effectively.
Other Contact Details
Connect with us
Find out more about how we communicate information through our social media Terms of Use.