Our electricity network provides power to 1.4 million homes and businesses through South East Queensland, making us one of the largest electricity networks in Australia.
Our staff are on the job around the clock to keep your power supply running as smoothly as we can and to carry out repairs as quickly and safely as possible.
If you have questions, comments or need additional information about or from us, we’d be happy to hear from you. We aim to provide the highest level of customer service and welcome your feedback. Please contact us via the options provided on this page.
Check to see if our FAQs can help with your enquiry.
- How can I find out about an interruption to my power supply?
- I'm moving house and need the power connected / disconnected.
- I want to build a house, how do I connect power to my block?
- How do I connect solar power?
- My electrician is making changes to the wiring at my house, what do I need to do?
- The meter reader couldn't get access to my property
- How do I let Energex know I am a Life Support Customer?
Don't see your enquiry above? See the rest of our FAQs
Emergency (24/7)13 19 62 Report any fallen powerlines or electric shocks.
Power Outages (24/7)13 62 62 If you have lost power or are experiencing electricity supply problems.
General Enquiries13 12 53 For general enquiries, call from Monday to Friday, 7am to 5.30pm, or call after hours for planned interruption enquiries.
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For network related enquiries, select and complete the relevant online form.
Get in touch
Use our enquiry form to contact us by email.
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We aim to handle any complaints quickly and professionally.
Find out how to lodge a complaint or dispute, the information we require, when you can expect to hear from us and the options you have if you feel we haven't handled your complaint or dispute effectively.
Right to information
You can request access to documents in our possession that relate to our operations or your personal information.
Read more information about Right to information, our disclosure logs and publication scheme.
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