Contact Us

Our electricity network provides power to 1.4 million homes and businesses through South East Queensland, making us one of the largest electricity networks in Australia.

Our staff are on the job around the clock to keep your power supply running as smoothly as we can and to carry out repairs as quickly and safely as possible.

If you have questions, comments or need additional information about or from us, we’d be happy to hear from you. We aim to provide the highest level of customer service and welcome your feedback. Please contact us via the options provided on this page.

Emergency (24/7)

Report any fallen powerlines or electric shocks.

Power Outages (24/7)

If you have lost power or are experiencing electricity supply problems.

General Enquiries

For general enquiries, call from Monday to Friday, 8am to 5.30pm, or call after hours for planned interruption enquiries.

FAQs

Have a question? The answer you're looking for could be right here.

Forms

For network related enquiries, select and complete the relevant online form.

Get in touch

Use our enquiry form to contact us by email.

Popular brochures

View and download some of most popular brochures.

Complaints

We aim to handle any complaints quickly and professionally.

Find out how to lodge a complaint or dispute, the information we require, when you can expect to hear from us and the options you have if you feel we haven't handled your complaint or dispute effectively.

Right to information

You can request access to documents in our possession that relate to our operations or your personal information.

Read more information about Right to information, our disclosure logs and publication scheme.

Other Contact Details
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