Complete this form to make a general enquiry or improvement suggestion. Once your enquiry is submitted, we will usually respond within 10 business days.
ARE YOU REPORTING AN EMERGENCY OR POWER OUTAGE? If yes, do not complete this form - call us now:Emergencies like fallen powerlines, electric shock or flickering lights, call 13 19 62 (24/7)Life-threatening emergencies call 000 (triple zero)Power outages call 13 62 62 (24/7).
ARE YOU REPORTING AN EMERGENCY OR POWER OUTAGE?
If yes, do not complete this form - call us now:
This form is to be used for general enquiries relating to electricity network matters only.
For complaints, please use our Complaints and feedback form.
You might find the answer to your query in our frequently asked questions.
Please view our privacy statement regarding the collection of data.
Required fields are marked with an asterisk ( * ).
IMPORTANT: If you are moving, or have queries related to your electricity account (e.g. update your details, payments and extensions, power prices, rebates and refunds) please contact your electricity retailer as shown on your power bill. We are not a retailer so cannot help you with those enquiries. We operate the network (e.g. the poles and wires) that supplies you with power.
Please note: We are unable to forward any enquiries to your electricity retailer, so you will need to contact them directly. Their details will be on your last power bill.
Check your electricity bill for your retailer’s contact details and contact them directly for assistance
If you have seen any network damage, do not submit this form and call us immediately to report it.
Any power outages, including brown outs, might be caused by fallen powerlines. Always assume fallen powerlines are ‘live’ and dangerous. Stay well clear and warn others. In case of a life-threatening emergency, call 000 (Triple Zero) or 13 19 62 immediately.
All other network and power outages please check our Outage Finder for power restoration times for an unexpected outage or find out if the power is scheduled to be turned off in your area. Call us on 13 62 62 any time of the day or night if your outage isn’t on the Outage Finder.
Please visit our Solar power web page for more information. If you still have an enquiry you can complete the form below.
Please visit our Battery storage web page for more information. If you still have an enquiry you can complete the form below.
Use our Customer Self Service Portal to submit a faulty street light report. If you have an enquiry you can complete the form below.
If you have a complaint or compliment please complete our Complaints and feedback form. Contact your electricity retailer if your complaint is about accounts, billing, payments, rebates, refunds and power prices.
Please submit a Connection Application enquiry via our Customer Self Service Portal. You can read more about connections to the electricity network on our Connections web pages.
Please contact your electricity retailer and advise you wish to remove the network connection at your premises. Once we receive a service order request for 'supply abolishment' from your retailer, we'll complete the removal works. Read more on our Remove your connection web page.
If we left a card at your premises to advise we couldn't access your meter, you can submit a self meter read via our Customer Self Service.
To ensure we can read your meter in the future, please advise your electricity retailer of any access issues such as a dog or locked gates. Self meter reads cannot be submitted via this form. Read more on our Self meter read web page.
Please visit our Electrical Partners Portal web page for more information. If you still have an enquiry you can complete the form below.
Please visit Customer Self Service for more information. If you still have an enquiry you can complete the form below.
Claims for loss or damages cannot be submitted via this form. Please submit your claim via our Claim for loss or damage form.
If you need a letter for your insurance company, please complete our Insurance letter request form.
Claims for Guaranteed Service Levels cannot be submitted via this form. Please submit your claim via our Guaranteed Service Levels claim form.
Learn more about Network Guaranteed Service Levels.
OBSOLETE? Please enter the details in the comments box below. Include the physical address for the network fault or outage.
Any faults or outages might be caused by fallen powerlines. Always assume fallen powerlines are ‘live’ and dangerous. Stay well clear and warn others. In case of a life-threatening emergency, call 000 (Triple Zero) or 13 16 70 immediately.
Please visit our Careers web page for more information. If you still have an enquiry you can complete the form below.
Please visit our Tenders web page for more information.
