General enquiry form

Complete this form to make a general enquiry or improvement suggestion. Once your enquiry is submitted, we will usually respond within 5 business days.


If yes, do not complete this form - call us now:

  • Emergencies like fallen powerlines, electric shock or flickering lights, call 13 19 62 (24/7)
  • Life-threatening emergencies call 000 (triple zero)
  • Power outages call 13 62 62 (24/7).

This form is to be used for general enquiries relating to network matters such as:

  • Network damage or fault
  • Meter reading
  • Solar power or battery storage
  • Portals
  • Compensation claims
  • Street lights
  • Connections
  • General - privacy, sponsorships, tenders, careers, other

For complaints, please use our Complaints and feedback form.

For any enquiries related to your electricity account (such as payments and extensions, electricity prices, rebates and refunds) you will need to contact the retailer listed on your power bill.

You might find the answer to your query in our frequently asked questions.

Please view our privacy statement regarding the collection of data.

Required fields are marked with an asterisk (*).

Your Enquiry

We operate the network that supplies you with power, but we do not bill you directly for this. For any enquiries related to your electricity account, you will need to contact the retailer listed on your power bill.

Please note: We are also unable to forward any enquiries to the company that manages your electricity account so you will need to contact them directly for assistance.

Check your electricity bill for your retailer’s contact details and contact them directly for assistance

Enquiry Details
Connecting to the grid
Meter reading
Make a claim