If you have a complaint, compliment or other feedback for us please fill out the form below. We're always pleased to receive customer feedback and if you require contact we'll be in touch within 2 business days (this may take a little longer during busy periods and major weather events).
NOTE: If your feedback is about your electricity account, payments and prices, please contact your electricity retailer listed on your power bill.
Please view our privacy statement regarding the collection of data.
Required fields are marked with an asterisk (*).
IMPORTANT: Reporting a power outage or fault via this form will cause a delay, as form submissions are not processed in real time. You must call our Power Outages number on 13 62 62 to have your power issue addressed as soon as possible.
We will give you a minimum of four (4) business days notice for planned power outages for maintenance work. The dates and times are unable to be negotiated. You should make alternative arrangements if you need power during a planned outage.
Planned maintenance work on our network is important to provide you with a safe and reliable power supply. Outages are also required to meet regulatory obligations where electricity retailers rely on us for planned outages to enable metering works.
If you have been notified of a planned outage at your premises:
If you just need information, please submit our General enquiry form. Other feedback can be provided via the form below.
We would love to hear about a positive experience you've had with our people, services, or processes. Compliments help us recognise great work and celebrate staff who have made a difference.
Please provide as much detail as possible. Your compliment will be shared with the relevant team or individual to ensure they receive the recognition they deserve.
If you're experiencing a power outage now and cannot find any details on our Outage Finder, please call us on 13 62 62 to report it. We'll investigate and prioritise action for your current power outage.
Read about keeping safe during an outage on our Power outage safety and Be prepared for power outages web pages.
Please submit details about your frequent unnotified power outages via the form below.
If you've checked our Outage Finder and believe we are not currently aware of an outage at your premises or area, please call us on 13 62 62 to report it. We'll investigate and prioritise action for your current power outage
Please call us on 13 62 62 to report the flickering. We'll investigate and prioritise action for your current power issues.
Check our Planned Outages List for information about planned outages. If you still have feedback, please submit the form below.
Read about keeping safe during an outage on our Power outage safety and Be prepared for power outages web pages. If you still have feedback, please submit the form below.
If your meter read has been estimated, you can submit a self meter read and ask your electricity retailer to adjust your power bill. Read more about Submitting a self meter read. If you have a complaint about your meter reading, please contact your electricity retailer directly (their contact details will be on your last power bill).
To keep our meter readers safe, if they can’t determine whether there is a dog on your premises and see that it's restrained, they won’t be able to enter your property. If you’d like to provide feedback, please complete our General Enquiry form.
If your electricity meter is difficult to access because you have locked gates, you can obtain approved meter locks so we can access your meter. If you have a dog, please register for meter read alerts so you’ll know when to ‘suitably restrain’ your dog - read more on our Safe entry web page. Safety of our field staff is of upmost importance and crews will assess whether access is safe when they arrive onsite. If you still have feedback, please complete our General Enquiry form.
Please complete our General Enquiry form to submit a dispute about your meter read.
You can request up to two years of metering data for your premises. Read more and request data via our Accessing your metering data web page.
If you believe our crew or contractors have damaged your personal property, please submit our Personal property damage form.
Please read about the types of claims that can be made on our Claims web page. If you’d like to make a compensation claim for damage/loss caused by a power outage, please complete our Claim for loss or damage form.
Please complete our General Enquiry form to report a non-urgent safety concern about our network. You may wish to read our Incidents and emergencies web page for tips on keeping safe.IMPORTANT: If powerlines are down, your safety is at risk. Always stay at least 10 metres away and call Triple Zero 000 immediately.
