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Frequently asked questions

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Check to see if our frequently asked questions can help with your enquiry.

Popular questions

  • How do I prepare for a planned power outage?
  • How can I find out about an outage to my power supply?
  • I'm moving house and need to get the power connected / disconnected.
  • I want to build a house, how do I connect power to my block?
  • How do I connect solar power?
  • My electrician is making changes to the wiring at my house, what do I need to do?
  • The meter read couldn't get access to my property.
  • How do I let Energex know I'm a life support customer?

Select from the list below for answers to other commonly asked questions.

  • Power outages (Emergency and planned maintenance)
  • Cashback Rewards for business
  • Metering and connection charges
  • PeakSmart air-conditioning rewards
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  • Pool equipment on Tariff 33
  • Reimbursement and compensation
  • Safety advice
  • Standard for Small IES connections

Emergency (24/7)

000 or 13 19 6213 19 62 (Triple Zero) To report life threatening emergencies like fallen powerlines or shocks & tingles.

Power Outages (24/7)

13 62 6213 62 62 If you have lost power or are experiencing electricity supply problems.

General Enquiries

13 12 5313 12 53 For general enquiries, call from 7:00am to 5.00pm Monday - Friday, or call after hours for planned interruption enquiries.
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