Check to see if our frequently asked questions can help with your enquiry.

Popular questions

• How do I prepare for a planned power outage?
• How can I find out about an outage to my power supply?
• I'm moving house and need to get the power connected / disconnected.
• I want to build a house, how do I connect power to my block?
• How do I connect solar power?
• My electrician is making changes to the wiring at my house, what do I need to do?
• The meter read couldn't get access to my property.
• How do I let Energex know I'm a life support customer?

Select from the list below for answers to other commonly asked questions.

• Power outages (Emergency and planned maintenance)
• Cashback Rewards for business
• Hot water rewards
• Metering and connection charges
• PeakSmart air-conditioning rewards
• PeakSmart events
• Pool equipment on Tariff 33
• Pool rewards
• Reimbursement and compensation
• Safety advice
• Standard for Small IES connections