Frequently asked questions
Check to see if our frequently asked questions can help with your enquiry.
Popular questions
- How can I find out about an outage to my power supply?
- I'm moving house and need to get the power connected / disconnected.
- I want to build a house, how do I connect power to my block?
- How do I connect solar power?
- My electrician is making changes to the wiring at my house, what do I need to do?
- The meter read couldn't get access to my property.
- How do I let Energex know I'm a life support customer?
Select from the list below for answers to other commonly asked questions.
- Connection to Standard Small Scale Parallel IES up to 30kVA
- Energex Community & Sustainability Fund
- Guaranteed Service Levels
- Hot water rewards
- Metering and connection charges
- PeakSmart air-conditioning rewards
- PeakSmart events
- PeakSmart Measurement Program
- Pool equipment on Tariff 33
- Pool rewards
- Positive Payback for business
- Power outages (Emergency and planned maintenance)
- Reimbursements