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We understand that planned electricity outages can create inconvenience to impacted businesses and residents. We will provide notification to your home or business four business days in advance of a planned outage.
While we strive to provide our customers with a reliable power supply, we are not in a position to provide alternative power supply (e.g. a generator) to customers during these interruptions and are not responsible for the costs associated with any work or alterations that a customer makes at their switch board.
Generators may be provided to priority essential service customers, for example hospitals and water treatment plants.
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