Customer Enquiries, Feedback and Complaints

You may complete this form to make a:

* General enquiry
* Complaint
* Compliment
* Suggestion for improvement

Once submitted, we will respond within 5 business days.

IMPORTANT:
If you are reporting fallen powerlines or electric shock, call us immediately on 13 19 62.

If you have lost power, call us on 13 62 62. Call 000 (triple zero) for life threatening emergencies.

Alternatively you can contact our Contact Centre on 13 12 53, Monday to Friday, 8am - 5.30pm.

Please do not use this form for:

Solar enquiries

If you would like Solar PV metering connected to your property, please view our Renewable Energy Sources webpage, where you will find all the required information and forms to complete this process.

Billing/accounts/moving address/update postal address

Energex remains the local network distributor in South East Queensland, we no longer deal with billing or accounts. Please contact your electricity retailer.

Freedom of information or information privacy enquiries

To request access to, or copies of, documents in our possession or documents relating to your personal information, please view our Right to Information webpage, which contains all the information and forms needed to complete your request.

Energex property, easements or assets enquiries

If you are purchasing or constructing property near Energex assets and require related information, please complete and submit the online Property Enquiry Form.

Required fields are marked with an asterisk (*).

Contact details