Customer Enquiries, Feedback and Complaints

Complete this form to make a general enquiry, complaint, compliment or suggestion for improvement.

Once your enquiry is submitted, we will respond within 5 business days.

ARE YOU REPORTING AN EMERGENCY OR POWER OUTAGE? 
If yes, do not complete this form - call us now:

To report an emergency such as fallen powerlines, electric shock or flickering lights, call 13 19 62 (24/7). Call 000 (triple zero) for life-threatening emergencies.
If you have lost power, call 13 62 62 (24/7).

Please do not use this form for:

Reporting emergencies such as fallen powerlines or faults on our network

This form is for general enquiries only and can take up to 5 business days to respond. For emergencies, faults on our network or relating to safety, please call us to report.

  • If you are reporting an emergency such as fallen powerlines, electric shock or flickering lights, call us immediately on 13 19 62 (24/7). Call 000 (triple zero) for life threatening emergencies.
  • If you have lost power, call us on 13 62 62 (24/7).

Solar enquiries

If you would like Solar PV metering connected to your property, please view our Renewable Energy Sources webpage, where you will find all the required information and forms to complete this process.

Billing/accounts/moving address/update postal address

Energex remains the local network distributor in South East Queensland, we no longer deal with billing or accounts. Please contact your electricity retailer.

Please view our privacy statement regarding the collection of data.

Required fields are marked with an asterisk (*).

Contact details
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Acknowledgement
By submitting this form I am aware my enquiry will be responded to within 5 business days and that this is not an emergency event such as fallen powerlines, electric shocks or reporting a power outage in my area. Emergency events can only be safely managed if you call us on 13 19 62. Life-threatening events should be reported to Triple Zero (000).