Customer Enquiries, Feedback and Complaints

You may complete this form to make a:

* General enquiry
* Complaint
* Compliment
* Suggestion for improvement

Once submitted, we will respond within 5 business days.

If you are reporting fallen powerlines or electric shock, call us immediately on 13 19 62.

If you have lost power, call us on 13 62 62. Call 000 (triple zero) for life threatening emergencies.

Alternatively you can contact our Contact Centre on 13 12 53.

Please do not use this form for:

Solar enquiries

If you would like Solar PV metering connected to your property, please view our Renewable Energy Sources webpage, where you will find all the required information and forms to complete this process.

Billing/accounts/moving address/update postal address

Energex remains the local network distributor in South East Queensland, we no longer deal with billing or accounts. Please contact your electricity retailer.

Please view our privacy statement regarding the collection of data.

Required fields are marked with an asterisk (*).

Contact details
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