Customer Enquiries, Feedback and Complaints

Complete this form to make a general enquiry, complaint, compliment or suggestion for improvement.

Once your enquiry is submitted, we will respond within 5 business days.

ARE YOU REPORTING AN EMERGENCY OR POWER OUTAGE? 
If yes, do not complete this form - call us now:

To report an emergency such as fallen powerlines, electric shock or flickering lights, call 13 19 62 (24/7). Call 000 (triple zero) for life-threatening emergencies.
If you have lost power, call 13 62 62 (24/7).

Please do not use this form for:

Reporting emergencies such as fallen powerlines or faults on our network

This form is for general enquiries only and can take up to 5 business days to respond. For emergencies, faults on our network or relating to safety, please call us to report.

  • If you are reporting an emergency such as fallen powerlines, electric shock or flickering lights, call us immediately on 13 19 62 (24/7). Call 000 (triple zero) for life threatening emergencies.
  • If you have lost power, call us on 13 62 62 (24/7).

Solar enquiries

If you would like Solar PV metering connected to your property, please view our Renewable Energy Sources webpage, where you will find all the required information and forms to complete this process.

Billing/accounts/moving address/update postal address

Energex remains the local network distributor in South East Queensland, we no longer deal with billing or accounts. Please contact your electricity retailer.

Please view our privacy statement regarding the collection of data.

Required fields are marked with an asterisk (*).

Contact details


If you have seen any network damage, do not submit this form and call us immediately to report it.
Fallen powerlines, low hanging wires, shocks or tingles call 13 19 62.
All other network and power faults call 13 62 62.
If its a life threatening situation please call triple zero (000).